The Convenient Care Association and its members agree to abide by the principles set forth here, recognize the importance of undertaking a collaborative approach to health care to ensure the best patient care. Convenient Care is a patient-centric model of health care committed to high- quality, easy access and affordable health care and acts as a trusted and integrated partner in the health care system. The scopes of services in each clinic are subject to each state’s mandated professional scopes of practice, and are supported by evidence-based guidelines. Clinics’ scope of services may change to reflect advances in technology and the evolution of best practices in the provision of high-quality patient care.
To foster the highest quality of patient care and safety in the convenient care setting, the members of the Convenient Care Association (CCA) commit to the following:
- All providers maintain active credentials for license, training and experience, with rigorous background checks.
- All CCA Members are committed to monitoring quality on an ongoing basis, and applying the data derived from quality review to implement operational and clinical improvements. Mechanisms of review may include but are not limited to:
- Peer review;
- Collaborative physician review;
- Collecting aggregate data on selected quality and safety outcomes;
- Collecting data on patients’ perceptions of care and engagement with the model.
- All CCA Members use evidence-based guidelines and protocols to deliver quality healthcare.
- Episodic care for minor illness/injury
- Preventive care and physical examinations
- Chronic disease care, monitoring, and education
- Health promotion and disease prevention
- All CCA Members build collegial relationships with health care systems and clinical registries to ensure continuity of care. Visit information is shared as appropriate and feasible, including, but not limited to, visit summaries, vaccines administered, prescriptions, tests, and post-care instructions.
- All CCA Members use Electronic Health Records to ensure high-quality, efficient care.
- All CCA Members are committed to encouraging patients to establish an ongoing relationship with a primary care provider, and to making appropriate and careful referrals for follow-on care and/or for conditions that are outside of the scope of the clinic’s services.
- All CCA Members support population health by improving access to care and providing health promotion and disease prevention services and education.
- All CCA Members provide access to the visit record, written discharge instructions and educational materials to patients upon leaving the clinic to ensure that patients understand any diagnosis made, recommended treatment and care plans.
- All CCA Members are in compliance with all state and federal regulations and applicable OSHA, CLIA, HIPAA, and ADA standards. All CCA Members follow Centers for Disease Control and Prevention (CDC) guidelines.
- All CCA Members provide an environment conducive to high-quality patient care and meet standards for infection control and safety.
- All CCA Members establish emergency response procedures and develop relationships with local emergency response providers to ensure that patients in need of emergency care can be transported to an appropriate setting as quickly as possible.
- CCA Members empower patients to make informed choices about their health care. Prices for services provided at Convenient Care clinics are readily available to patients. Providers discuss what impact, if any, the provision of additional services will have on the cost to the patient.
- All CCA Members agree to pursue a third-party certification or accreditation of their choice to demonstrate their adherence to these standards, or otherwise be able to document that their clinics’ practices are subject to third-party review and accord with these standards.
- All CCA Members agree to participate in research aimed at evaluating the quality of care provided in the retail setting and support pubic reporting of quality results that reflect the efficacy and value of the services they provide.
The CCA Clinical Advisory Board has developed these recommendations for CCA Quality and Safety Standards to guide the Convenient Care industry. CCA members agree to adhere to the CCA Quality and Safety Standards guidelines which are based on, and are more stringent than, those recommended by the American Medical Association, American Academy of Family Practitioners and American Academy of Pediatrics.
To further underscore the importance of the Quality and Safety Standards, CCA offers a third party certification for members through Jefferson Medical College. This certifies that CCA members are in compliance with the CCA Quality and Safety Standards guidelines. CCA members have other accountability options including accreditation by The Joint Commission, Accreditation Commission for Health Care and/or Accreditation Association for Ambulatory Health Care.
All CCA members use standardized protocols and guidelines to enhance the decision making process and assist nurse practitioners (NP), physician assistants (PA) and physicians (MD or DO) in clinical assessments. CCA member clinics' protocols are grounded in evidence-based medicine and guidelines published by respected health care bodies and government entities. All CCA members incorporate rigorous quality assessments into their practice, such as:
- Formal chart review by experienced clinicians
- Peer-review by clinicians
- Medical diagnosis and treatment code auditing
- Processes to ensure that all clinicians are certified and credentialed in their specialty by their respective governing bodies
- Compliance with state regulations regarding the practice of health care clinicians
One of the primary goals of the CCA is to provide resources to identify standardized guidelines that are evidence-based to ensure the highest quality of care throughout all CCCs. To achieve this goal, the CCA has assembled a Clinical Advisory Board. The purpose of this advisory board is to:
- set expectations for members regarding clinical quality;
- support CCA members by providing clinical quality resources; and
- evaluate the convenient care model through outcomes studies.